REPLACEMENT POLICY
If you want to replace a product, you should initiate the request within 2 days of receiving the product. You can contact us by emailing us at info@theprojecttogether.com from your registered email address. We do not replace products which are opened by the customer or have extended the 2 days replacement policy. In case of multiple items in your order, you can initiate a partial replacement request with us.
Once your request is approved, we will be responsible to pick the item from you. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
CANCELLATIONS AND RETURNS POLICY
Cancellation by the customer: In case of requests for order cancellations, the project together, at its sole discretion, reserves the right to accept or reject requests for order cancellations for any reason whatsoever, without assigning any reason to the customer. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to the customer within a reasonable period of time.
We will not be able to cancel orders that have already been processed/shipped. It is pertinent to note that we have the full right to decide whether an order has been processed or not.
However, in certain cases, if the processed/shipped order is cancelled the return shipping/courier/RTO charges will be deducted from the refund amount to the customer.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
The customers hereby agree and undertake that the decision taken by us is acceptable to the customer and customer shall not create any dispute on the decision taken by us on cancellation.
Returns by the customer:
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition, with the outer shrink packing. [Opened or used products will not be accepted as returns.] We recommend making an unboxing video of the product so that it will help us to initiate the return process faster. We will check the product for any discrepancies as mentioned by the customer and only after proper scrutiny, if we find the customer’s claim to be correct, we will refund the product cost.
Also, if our courier partner is not able to pick up the return package due to certain reasons, the customer has to bear the return shipping charges and arrange the return shipping through courier to our office address. We will check the product for any discrepancies as mentioned by the customer and only after proper scrutiny, if we find the customer’s claim to be correct, we will refund the product cost.
A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
The customers hereby agree and undertake that the decision taken by us is acceptable to the customer and customer shall not create any dispute on the decision taken by us on returns.